Shipping & Delivery Policy
What does delivery cost?
To calculate your delivery costs, please add the items you wish to purchase to your shopping cart and use the shipping calculator with your desired delivery post code.
Where do you deliver?
We offer delivery to most metropolitan areas across Australia, we may not be able to offer a delivery service to some areas to due risk of damage in transit. Please note we are un-able to deliver to PO boxes. If you have any questions please contact firstname.lastname@example.org
Can you deliver to a level?
We offer a level delivery service to some areas for an additional cost which will appear as “Level Delivery” in the shipping options. For all items over 20kg we require the customer to have a lift or service elevator available. Otherwise, all standard deliveries are to ground floor only.
When will my order be shipped?
After payment has been received your order will be placed in the picking run to be dispatched as soon as possible. On rare occasions there may be unexpected delays for your order being dispatched in which case we will contact you with more information.
When will I receive my order?
Our delivery service is from Monday-Friday during normal business hours excluding public holidays. All delivery estimates are subject to stock availability.
Sydney, Melbourne, Brisbane, Adelaide, Canberra metropolitan areas: 5 – 10 working days
Sydney, Melbourne, Brisbane outer metropolitan/regional areas: 5 – 10 working days
QLD, NSW, VIC, SA regional: 5 – 10 working days
The above times are estimates only and we suggest allowing up to 10 working days for all deliveries.
On rare occasions there may be unexpected delays for your order being delivered in which case we will contact you with more information.
What if I have multiple items on my order?
We endevour to consolidate all items in an order for one delivery, however we may need to split some deliveries depending on product location and availability.
How is my order delivered?
We use several freight carriers which offer cost-effective pricing and delivery options for our customers.
Our carriers offer a door-to-door service so please make sure someone is available at your delivery address to sign for your items and receive the delivery. Our standard delivery service does not include taking items inside, upstairs or in lifts or any unpackaging.
Upon receiving your delivery please inspect to confirm all products and parts are included.
Oversized Items Drivers will require assistance to carry any oversized items from the vehicle to the ground floor of your home or office. An oversized item is deemed any 20kg or more according to OH&S policy. If no-one is available to assist the driver please contact us at email@example.com to arrange an assisted delivery for an extra cost.
Do I need to be home to accept delivery?
We require all deliveries to be signed for to accept delivery between the hours of 8am-5pm Mon-Friday. If no-one is available to accept delivery a calling card will be left from our carrier to arrange an alternate delivery date and a re-delivery fee will be charged.
Can I track my order?
Once your order has been shipped you will be provided with tracking details and instruction on how to track your order. For any further queries please contact firstname.lastname@example.org
What happens if my order is lost or damaged in transit?
On rare occasions items are lost or damaged in transit. Office Stock uses fully insured carriers to ensure a replacement of refund is provided to the customer should an item be lost or damaged. Please inspect all items for damage before signing for delivery and refuse delivery of any damaged item.
Are products delivered assembled?
All products are delivered flat packed unassembled unless stated otherwise in the product description.
Do you offer an assembly service?
Xchange design has preferred assemblers with an excellent knowledge of office furniture assembly and installation in each capital city. Please email email@example.com for more details.
If you have special requirements for your order please contact us at firstname.lastname@example.org
Can I pickup my order?
We allow pickups for selected products. Please e-mail email@example.com to confirm stock in your nearest warehouse.
Important Delivery Information
Couriers charge for all re-delivery requests. We will not be liable to cover any re-delivery charge if no one is available.
Check all items upon receipt. Damage/Missing claims will not be entertained if reported after date of delivery.
Couriers are not always able to call ahead of delivery, even if specified.
All deliveries are classified as “curbside deliveries”. Drivers are not responsible for carrying items any further than off the truck.
Due to WH&S laws, drivers are not required to lift any items over 20kg and may not leave your goods under ATL (Authority to leave) requests if you have not paid for a tail lift service.
Due to the size and weight of some orders they will be delivered on a pallet/crate.
If your order is delivered on a pallet/crate we, nor the freight company are responsible for the removal of the pallet/crate.
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